oqqee's Privacy Policy
Learn clearly and transparently how your personal information is collected, used, and kept secure.
1. Introduction and Scope
Purpose of This Policy
oqqee is a trusted online casino and sports betting platform in Bangladesh. We believe protecting user privacy is a fundamental responsibility. This Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you have.
This Policy applies to oqqee's main website (https://oqqee.cam) and all associated services. oqqee is not responsible for the privacy policies of third-party websites or services.
Changes to the Policy
oqqee reserves the right to update or change this Privacy Policy at any time. If any significant changes are made, we will post a notice on the website. We recommend reviewing this page regularly. Continued use of the service after any changes will be considered as your acceptance of the updated policy.
2. What Information We Collect
Personal Identity Information
During registration and account verification, we may collect the following information:
- Full name and date of birth
- Email address
- Mobile number
- National ID card or passport details (for KYC verification)
- Address and country information
Financial Information
To manage transactions, we store the following information:
- bKash, Nagad, Rocket, or Upay number
- Deposit and withdrawal history
- Transaction amounts and dates
- Payment method type
We never store full payment card numbers. All financial information is kept encrypted.
Technical Information
Information collected automatically when you use our platform:
- IP address and device identifiers
- Browser type and version
- Operating system information
- Login time and session duration
- Information from cookies and tracking technologies
Gaming Activity Information
To improve your gaming experience, we collect:
- Play history and preferred games
- Bet amounts and frequency
- Win and loss records
- Bonus usage information
- Session duration and patterns
3. Purpose of Information Use
oqqee uses your information for specific and legitimate purposes. The main reasons for our use of information are detailed below:
3.1 Account Management and Verification
We use your information to create, manage, and secure your oqqee account. This includes identity verification (KYC), age confirmation (for users aged 21 and above only), and ensuring account security.
3.2 Transaction Processing
Your financial information is essential to complete deposits and withdrawals through bKash, Nagad, Rocket, and Upay. Withdrawals are typically completed within 15 minutes to 2 hours.
3.3 Customer Service
Our 24/7 live chat support team in Bengali uses your information to quickly resolve any complaints, questions, or issues you may have. This allows us to provide better and more personalized assistance.
3.4 Security and Fraud Prevention
We analyze your information to detect and prevent unauthorized access, fraud, money laundering, and other illegal activities. This ensures the overall security of the platform and protects the interests of every user.
3.5 Personalized Experience and Communication
We use your information to provide relevant bonus offers, promotions, and game recommendations based on your preferences and playing style. You can opt out of marketing communications at any time.
3.6 Ensuring Responsible Gambling
It is our responsibility to monitor your gaming patterns, identify problematic behavior, and intervene when necessary. This information helps us maintain our commitment to responsible gambling.
4. Cookie Policy
The oqqee website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.
Essential Cookies
These cookies are necessary for the core functionality of the website. They are used for login sessions, security tokens, and form protection.
Functional Cookies
Used to remember your preferences (language, game settings). The site will work without these cookies, but the experience will be less personalized.
Analytics Cookies
Used to analyze site traffic and understand user behavior. This information helps improve the quality of the site.
Marketing Cookies
Used to display relevant ads and promotions. You can disable these cookies in your browser settings.
5. Information Sharing with Third Parties
oqqee does not sell your personal information. However, information may be shared with trusted partners in limited cases to provide services:
5.1 Payment Processors
Information required to complete transactions through bKash, Nagad, Rocket, and Upay is shared with these payment providers. Each of these providers has its own privacy policy that they follow.
5.2 Game Providers
Our game providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe may access the minimum information necessary to operate games. This information is used only to ensure fairness and security of games.
5.3 Legal Obligations
We are required to provide necessary information upon valid instructions from law enforcement agencies or regulatory authorities. This includes regulations related to anti-money laundering (AML) and counter-terrorism financing (CFT).
5.4 What Is Not Shared
- Selling information to third parties for marketing or advertising purposes
- Financial information with unrelated third parties
- Copies of your full identity documents (except for KYC)
- Any information with any competing organization
6. Data Security Measures
oqqee uses industry-standard technical and administrative measures to protect your information. Our security infrastructure operates at the following levels:
Technical Security
- SSL/TLS encryption — all data transmissions are encrypted
- At-rest encryption — stored sensitive data is encrypted
- Firewall and intrusion detection system
- Two-Factor Authentication
- Regular security audits and penetration testing
Administrative Security
- Restricted staff access — "Need to Know" policy
- Staff privacy training and awareness programs
- Rapid response plan in case of a data breach
- Regular data backup and recovery testing
- Third-party security standards verification
7. Data Retention Period
We do not retain your information longer than necessary. The retention policy for different types of information is as follows:
Account Information
Retained while your account is active and for a specified period after account closure in accordance with legal and regulatory requirements. KYC information may be kept for an extended period under anti-money laundering regulations.
Transaction Records
Records of financial transactions are retained for an extended period for audit and legal requirements. These records are needed during dispute resolution and regulatory review.
Marketing Information
If you withdraw consent from marketing communications, your information will no longer be used for marketing purposes. However, core information will be retained for service-related communications.
Inactive Accounts
Information on accounts that have been inactive for an extended period is reviewed in accordance with our data retention policy. You will be notified before an account is closed.
8. Your Rights
oqqee believes you should have full control over your own information. You have the following rights:
📋 Right to Know
You have the right to know what information we hold about you, why we hold it, and how we use it. You may request details about your information at any time.
✏️ Right to Correction
If there are any errors or inaccuracies in your personal information, you may request a correction. We will make the correction in a timely manner after verification.
🗑️ Right to Erasure
In certain circumstances you may request that your information be deleted. However, if there are legal obligations, it may not be possible to completely delete all information.
📤 Right to Data Portability
You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
🚫 Right to Object to Processing
You may object to the processing of your information for marketing or profiling purposes. We will stop upon receiving your objection.
⏸️ Right to Restrict Processing
In certain circumstances you may request that the processing of your information be restricted. During this time we will only store it and carry out no other processing.
9. Age Verification & Child Protection
Age Restriction
oqqee is for users aged 21 and above only. We do not knowingly collect information from minors or allow them to open accounts. Age verification is mandatory at the time of registration.
If we become aware that we hold information belonging to a minor, we will immediately close that account and delete the associated data.
If you believe a minor is using oqqee, please report it immediately to [email protected].
10. Response to Data Breaches
Incident Response Plan
In the event of a data security breach, oqqee will take the following steps:
- Immediately launch an investigation upon detecting the breach and take prompt steps to contain the damage
- Notify affected users as quickly as possible
- Provide transparent information about the nature of the breach, its potential impact, and the steps taken
- Take necessary measures to prevent recurrence of the same incident in the future
- Report to authorities in accordance with applicable laws and regulations
11. Contact & Complaints
Privacy-Related Requests
For any questions about this privacy policy, requests regarding your information, or complaints, please contact us:
We aim to respond to all privacy-related requests within 30 business days of receipt.
Other Policies
Visit the pages below to learn more about our services and terms:
Have more questions?
Your privacy is of the utmost importance to us. Our support team is always ready to help with any questions or concerns.
Chat with us on Live Chat